Terms & Conditions

1. Who we are

These Terms & Conditions apply to all offers, orders and agreements made through vitaminfood.com (the “Website”), operated by:

2. Definitions

• “We”, “us”, “Vitaminfood”: Vitaminfood BV.
• “You”, “customer”: any natural or legal person placing an order through the Website.
• “Consumer”: a customer not acting in the course of a trade or profession.
• “Products”: all goods offered on the Website, including drinks, powders, bundles and accessories.

3. Applicability

3.1. These Terms apply to every offer on the Website and every agreement between you and Vitaminfood BV, to the exclusion of any other terms.

3.2. By placing an order you confirm that you have read and accepted these Terms and that you are at least 18 years old or have permission from a parent or guardian.

3.3. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be replaced by a valid provision that most closely reflects its intent.

3.4. Nothing in these Terms limits any mandatory statutory rights you have as a consumer.

4. Offers and prices

4.1. All prices on the Website are in euros and include VAT, unless stated otherwise. Shipping costs are shown separately before you complete your order.

4.2. All offers are without obligation and subject to availability. We may withdraw or amend offers at any time before an agreement is concluded.

4.3. Obvious errors and mistakes in prices or product information (including a price that is evidently incorrect, such as a misplaced decimal) do not bind us. If you have ordered at an evidently incorrect price, we will contact you and you may confirm the order at the correct price or cancel it with a full refund.

4.4. Promotional prices and discount codes are valid only during the stated period and under the stated conditions, cannot be combined unless explicitly stated, have no cash value and may be limited to one use per customer. We may refuse or reverse orders that misuse promotions (including automated, bulk or fraudulent use).

4.5. Product images are illustrative; minor deviations in packaging or appearance do not entitle you to compensation or cancellation, provided the product itself conforms to the agreement.

5. Formation of the agreement

5.1. The agreement is concluded when we confirm your order by email. We may refuse an order or attach conditions to it — for example in the event of suspected fraud, misuse of promotions, an incorrect delivery address, or previous non-payment. If we refuse an order that has already been paid, we will refund the full amount.

5.2. We may perform (credit or fraud) checks within legal limits before accepting an order.

6. Right of withdrawal (14 days)

6.1. If you are a consumer, you may withdraw from your purchase without giving a reason within 14 days after the day on which you (or a third party designated by you) received the products. To exercise this right, notify us within that period by email at info@vitaminfood.com, optionally using the Model Withdrawal Form at the bottom of this page, and return the products within 14 days of your notification.

6.3. Returned products must be unused, undamaged, in their original packaging with seals intact. You are liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature and characteristics.

6.4. The direct cost of returning the products is borne by you.

6.5. After we receive the return (or you provide proof of shipment), we will refund all payments received from you for the returned products, including standard delivery costs (but not the additional cost of any express delivery option you chose), within 14 days, using the same payment method you used.

6.6. Bundles are sold as one product. Withdrawal applies to the bundle as a whole; individual bottles from a bundle cannot be returned separately. Partial returns of unopened bottles from an opened bundle box may be accepted at our discretion but are not a statutory right.

7. Delivery

7.1. Stated delivery times are indicative and never a strict deadline. We aim to deliver within the Netherlands in 1 working day and within the rest of Europe in 2–3 working days. Exceeding an indicative delivery time does not entitle you to compensation. If delivery is delayed beyond 30 days, you may cancel the order and receive a full refund.

7.2. The risk of loss or damage to products transfers to you at the moment the products are delivered to you or to a third party designated by you.

7.3. You are responsible for providing a correct and complete delivery address. Additional costs caused by an incorrect address, refused delivery or failure to collect a package are for your account.

7.4. International orders (outside the EU): you are the importer of record. Any import duties, customs charges, local taxes or inspection costs are for your account. We are not responsible for delays, refusal or destruction of shipments by customs authorities, nor for products that do not comply with import rules of the destination country — checking those rules is your responsibility.

7.5. If a package arrives visibly damaged, note this with the carrier where possible and contact us within 48 hours with photos so we can resolve it.

8. Payment and retention of title

8.1. Payment is processed through our payment provider (Mollie) using the methods shown at checkout. Orders are shipped after payment has been received, unless a post-payment method has been explicitly agreed.

8.2. All delivered products remain the property of Vitaminfood BV until you have paid all amounts due.

8.3. In the event of non-payment of a post-payment method, we may charge statutory interest and reasonable extrajudicial collection costs in accordance with Dutch law.

9. Product information, food safety and disclaimers

9.1. Our products are foodstuffs intended for healthy adults as part of a varied, balanced diet and healthy lifestyle. They are not medicine and are not intended to diagnose, treat, cure or prevent any disease.

9.2. Always check the label. The information on the product label (ingredients, allergens, nutrition, best-before date, storage instructions) is leading. If information on the Website and the label differ, the label prevails. You are responsible for checking the label for allergens and suitability before consumption.

9.3. If you are pregnant, breastfeeding, have a medical condition, use medication, or intend to give the products to a minor, consult a doctor or dietitian before use.

9.4. Store products as indicated on the label. Once opened, refrigerate drinks and consume within 24 hours. We are not liable for consequences of incorrect storage or consumption after the indicated period.

9.5. Nutritional values are averages and may vary slightly per batch as is customary for food products.

10. Liability

10.1. To the maximum extent permitted by law, our total liability for any claim arising from or related to an order is limited to the amount you paid for that order.

10.2. To the maximum extent permitted by law, we are not liable for indirect or consequential damage, including loss of income, missed savings or immaterial damage.

10.3. The limitations in this article do not apply in the event of intent or deliberate recklessness on our part, in cases of mandatory product liability law, or to any other liability that cannot be limited under applicable law.

10.4. We are not liable for damage caused by use of the products contrary to the label, these Terms or our instructions, nor for damage caused by information provided by you being incorrect or incomplete.

11. Force majeure

We are not obliged to fulfil any obligation if prevented by circumstances beyond our reasonable control, including but not limited to supplier failures, transport disruptions, government measures, power or internet failures, strikes, extreme weather, pandemics and disruptions at payment or delivery partners. If a force majeure situation lasts longer than 60 days, either party may cancel the affected order; amounts already paid for undelivered products will be refunded.

12. Intellectual property

All intellectual property rights to the Website and its content — including the Vitaminfood name and logo, texts, product designs, label designs, photos and videos — belong to Vitaminfood BV or its licensors. Nothing may be copied, reproduced or used commercially without our prior written permission. “Vitaminfood” is a protected trade name and brand.

13. Reviews and submitted content

By submitting a review, photo or other content to us or tagging us on social media, you grant us a non-exclusive, royalty-free licence to use that content for our website and marketing. We may refuse or remove reviews that are fake, unlawful or violate the rights of others. You warrant that submitted content is your own and does not infringe third-party rights.

14. Privacy

We process personal data in accordance with our Privacy Policy and the GDPR. See our Privacy Policy for details.

15. Complaints and disputes

15.1. Complaints about products or our service can be submitted to info@vitaminfood.com. We aim to respond within 24 hours on working days and to reach a solution within 14 days.

15.2. If you are a consumer in the EU, you may also submit a dispute via the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

15.3. Submitting a complaint does not suspend your payment obligations.

16. Governing law and competent court

16.1. Dutch law applies to all offers and agreements to which these Terms apply. The applicability of the Vienna Sales Convention (CISG) is excluded.

16.2. Disputes will be submitted exclusively to the competent court in Rotterdam, the Netherlands, unless mandatory law designates another court. If you are a consumer, you may within one month after we invoke this clause choose the court that is competent under statutory rules. Consumers in the EU always retain the protection of mandatory provisions of the law of their country of residence.

17. Changes to these Terms

We may amend these Terms. The version published on the Website at the time of your order applies to that order. Amendments do not affect orders already placed.